This Privacy Policy explains how Frame Workplace Solutions collects, uses, stores and discloses personal information when you visit our website, contact us, engage our services, participate in a workshop, coaching program, survey, consultation, or otherwise communicate with us.

By using our website or engaging with our services, you agree to the handling of your personal information in accordance with this Privacy Policy.

1. About Frame Workplace Solutions

Frame Workplace Solutions provides workplace consulting, psychosocial risk support, leadership coaching, training, facilitation and organisational advisory services. Our work may involve collecting personal information from clients, employees, leaders, participants, contractors and other workplace stakeholders.

2. Personal information we collect

The personal information we collect depends on how you interact with us. This may include:

• your name, job title, organisation and contact details;

• information you provide through enquiry forms, emails, phone calls, meetings or consultations;

• information relevant to workplace consulting, coaching, training or psychosocial risk projects;

• workshop, survey, assessment or feedback responses;

• billing and payment-related information;

• website usage information, including cookies, analytics data and device information;

• any other information you choose to provide to us.

In some cases, Frame may collect information that is more sensitive in nature, such as information relating to workplace experiences, wellbeing, conflict, psychosocial hazards, workplace concerns or other personal circumstances. We only collect this information where it is reasonably necessary for our services and, where required, with consent. Under the Australian Privacy Principles, organisations should only collect personal information that is reasonably necessary for their functions or activities, and sensitive information generally requires consent unless an exception applies.

3. How we collect personal information

We may collect personal information directly from you when you:

• visit or use our website;

• complete an enquiry form;

• subscribe to updates or resources;

• email, call or meet with us;

• attend a coaching session, workshop, training program or consultation;

• complete a survey, diagnostic tool or feedback form;

• engage Frame to provide services.

We may also collect information from your employer, organisation, authorised representatives, referral partners, professional advisers or publicly available sources where it is relevant to the services we provide.

4. Why we collect and use personal information

We collect and use personal information to:

• respond to enquiries;

• provide consulting, coaching, facilitation and training services;

• understand client needs and tailor our services;

• conduct workplace reviews, assessments, surveys or advisory work;

• prepare proposals, reports, resources and recommendations;

• manage client relationships and administration;

• process payments and invoices;

• improve our website, content and services;

• send updates, resources or marketing communications where permitted;

• comply with legal, regulatory, insurance or professional obligations.

5. Disclosure of personal information

We may disclose personal information to:

• our employees, contractors, consultants or professional advisers;

• client organisations, where appropriate and agreed as part of the service scope;

• technology providers, such as website hosting, cloud storage, email, survey, analytics, CRM or payment platforms;

• legal, accounting, insurance or compliance advisers;

• regulators, courts or government authorities where required by law;

• any other party where you have consented or where disclosure is otherwise permitted by law.

Where Frame is engaged by an organisation, we will aim to make clear what information is confidential, what may be reported in aggregate or de-identified form, and what may need to be disclosed due to safety, legal, ethical or contractual obligations.

6. Confidentiality and workplace information

Because Frame’s work may involve sensitive workplace issues, we take confidentiality seriously. Information shared in coaching, facilitation, psychosocial risk work, workplace reviews or consulting engagements will be handled with care and used only for the purpose for which it was collected.

Where possible, findings may be reported in a de-identified or aggregated way. However, there may be circumstances where identifiable information needs to be disclosed, including where there is a serious risk to health or safety, a legal requirement, or where disclosure has been agreed as part of the engagement.

7. Cookies and website analytics

Our website may use cookies, pixels and similar technologies to improve website performance, understand visitor behaviour and support relevant communications.

You can manage cookies through your browser settings. If you disable cookies, some parts of the website may not function as intended.

8. Marketing communications

If you subscribe to our updates, download a resource, attend an event or otherwise opt in to communications, we may send you relevant updates, insights, resources or event information.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include secure cloud storage, access controls, password protection, confidentiality procedures and limiting access to information to those who need it.

The OAIC notes that organisations must take reasonable steps to protect personal information and to destroy or de-identify information when it is no longer needed, unless another law requires it to be kept.

10. Overseas disclosure

Some of the technology platforms we use may store or process information outside Australia. This may include cloud storage, email, analytics, CRM, survey or website hosting providers.

Where we use third-party providers, we take reasonable steps to work with reputable services and protect the information we hold.

11. Accessing or correcting your personal information

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

12. Data breaches

If we become aware of a data breach involving personal information, we will take steps to contain, assess and respond to the incident. If the breach is likely to result in serious harm and we are required to do so, we will notify affected individuals and the Office of the Australian Information Commissioner.

13. Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can respond.

We will aim to acknowledge and respond to privacy complaints within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or information handling practices. The updated version will be published on our website with the revised “Last updated” date.

15. Contact us

For privacy questions, access requests or complaints, please contact:

Frame Workplace Solutions
Email: support@framews.com